摘要：【中文】本发明是关于通话录音监控方法。该方法包括：对通话双方的通话过程进行录音监控，获取通话双方的通话语音；将所述通话双方的通话语音进行识别，获得通话文本信息；将所述通话文本信息进行分析，获得通话分析结果，其中，所述通话分析结果至少用于指示所述通话双方的情感；将所述通话分析结果进行存储。通过本发明的技术方案，可将通话双方的通话语音进行语音识别，以获得通话文本信息，然后将通话文本信息进行自动分析，以自动获得通话分析结果，进而将通话分析结果进行存储，从而避免用户人为地通过人工方式对通话语音进行分析，进而提高通话文本信息的分析效率。 【EN】The invention relates to a call recording monitoring method. The method comprises the following steps: recording and monitoring the communication process of the two parties to obtain the communication voice of the two parties; recognizing the call voices of the two parties of the call to obtain call text information; analyzing the call text information to obtain a call analysis result, wherein the call analysis result is at least used for indicating the emotions of the two parties of the call; and storing the call analysis result. According to the technical scheme, the method and the device can perform voice recognition on the call voices of the two parties of the call to obtain the call text information, then automatically analyze the call text information to automatically obtain the call analysis result, and further store the call analysis result, so that the situation that a user manually analyzes the call voices in a manual mode is avoided, and the analysis efficiency of the call text information is improved.