摘要：【中文】本申请实施例的目的在于提供一种业务处理系统及方法，用以有效的统计客户的投诉信息。一种业务处理系统，包括：处理器；以及，存储器，用于存储供处理器执行的计算机程序；其中，处理器用以执行：获取业务数据；根据第一预设规则筛选业务数据生成业务投诉数据；根据第二预设规则筛选业务投诉数据生成渠道数据；根据业务投诉数据及渠道数据生成投诉量报告。一种业务处理方法，包括：获取业务数据；根据第一预设规则筛选业务数据生成业务投诉数据；根据第二预设规则筛选业务投诉数据生成渠道数据；根据业务投诉数据及渠道数据生成投诉量报告。 【EN】An object of the embodiments of the present application is to provide a service processing system and method, so as to effectively count complaint information of a customer. A business processing system comprising: a processor; and a memory for storing a computer program for execution by the processor; wherein the processor is configured to perform: acquiring service data; screening the service data according to a first preset rule to generate service complaint data; screening the service complaint data according to a second preset rule to generate channel data; and generating a complaint amount report according to the service complaint data and the channel data. A service processing method comprises the following steps: acquiring service data; screening the service data according to a first preset rule to generate service complaint data; screening the service complaint data according to a second preset rule to generate channel data; and generating a complaint amount report according to the service complaint data and the channel data.

摘要：【中文】本发明公开了一种用于输变电工程环水保监测的无人机系统及其航拍方法，包括中央处理器和电源模块，中央处理器电性连接有GPS模块、惯性定位系统和驱动系统，电源模块为各个元件供电，中央处理器的输入端电性连接有摄像装置，中央处理器通过无线信号收发模块与监控终端电性连接，中央处理器的输入端与温度传感器、烟雾传感器、火焰传感器和可燃性气体传感器的输出端电性连接。本发明能够自动巡航，进行全方位检测，提高了定位精度，准确到达巡视目标位置拍摄高分辨率图像，能用于输变电工程环水保监测。 【EN】The invention discloses an unmanned aerial vehicle system for monitoring environmental water conservation of power transmission and transformation projects and an aerial photography method thereof. The invention can automatically cruise, carry out omnibearing detection, improve positioning precision, accurately reach the patrol target position to shoot a high-resolution image, and can be used for environmental water-friendly monitoring of power transmission and transformation projects.