摘要：【中文】本发明提供一种银行网点内服务区域的评估方法及装置，所述方法包括：获取预设时间段内服务区域的各个客户的第一停留时间和第二停留时间，并获得预设时间段内服务区域的各个客户的表情信息；根据预设时间段内服务区域的各个客户的第一停留时间和第二停留时间，获得服务区域的客户停留时间比值；根据预设时间段内服务区域的各个客户的表情信息，获得服务区域的客户满意度值；若判断获知服务区域的客户停留时间比值小于第一阈值，且服务区域的客户满意度值小于第二阈值，则输出服务区域需要进行改进的评估结果。所述装置用于执行上述方法。本发明实施例提供的银行网点内服务区域的评估方法及装置，提高了服务区域评估的准确性。 【EN】The invention provides an assessment method and a device for a service area in a bank outlet, wherein the method comprises the following steps: acquiring first staying time and second staying time of each client in a service area within a preset time period, and acquiring expression information of each client in the service area within the preset time period; obtaining the residence time ratio of the clients in the service area according to the first residence time and the second residence time of each client in the service area in the preset time period; obtaining a customer satisfaction value of a service area according to expression information of each customer in the service area within a preset time period; and if the ratio of the customer residence time of the service area is judged to be less than the first threshold value and the customer satisfaction value of the service area is judged to be less than the second threshold value, outputting an evaluation result that the service area needs to be improved. The device is used for executing the method. The method and the device for evaluating the service area in the bank outlet provided by the embodiment of the invention improve the accuracy of service area evaluation.

摘要：【中文】本申请实施例提供了一种业务预约请求的处理方法、装置、服务器和存储介质，其中，该方法包括：获取并响应用户的业务预约请求，先根据所述用户的身份信息，获取用户的关联数据；进而可以根据用户的关联数据，以及目标业务，预测出该用户在办理目标业务的同时大概率会临时请求办理的关联业务；从而可以预先准备并获取与用户相关的目标业务的业务数据，以及与用户相关的关联业务的业务数据；进一步将上述业务数据提前发送并预存在目标网点的服务器中，以便后续用户在目标网点办理业务时，可以直接从目标网点的服务器中得到预存的业务数据，以快捷地为用户办理具体业务，从而减少了用户办理业务的等待时长，提高了用户的使用体验。 【EN】The embodiment of the application provides a method, a device, a server and a storage medium for processing a service reservation request, wherein the method comprises the following steps: acquiring and responding to a service reservation request of a user, and acquiring associated data of the user according to identity information of the user; according to the associated data of the user and the target service, the associated service which is required to be transacted temporarily by the user with high probability is predicted when the user transacts the target service; therefore, the service data of the target service related to the user and the service data of the associated service related to the user can be prepared and acquired in advance; the service data are further sent in advance and stored in the server of the target network point in advance, so that when a subsequent user transacts services in the target network point, the pre-stored service data can be directly obtained from the server of the target network point, and the user can transact specific services quickly, so that the waiting time for transacting services by the user is shortened, and the use experience of the user is improved.

摘要：【中文】本说明书实施例公开了一种身份验证方法、装置及系统，所述方法可以应用于业务办理系统，业务办理系统包括一个或者多个信息采集终端、服务器、业务办理终端，其中，所述业务办理终端以及信息采集终端在业务办理区域上相关联；信息采集终端采集用户的生物特征信息并发送给服务器；服务器进行生物特征信息比对，获得一个或者多个信息采集终端所对应的一个或者多个比对结果，然后，将比对结果发送给业务办理终端；业务办理终端接收服务器发送的比对结果后，将比对结果存储至相应用户的身份验证信息集中，并在接收到业务办理请求后，基于身份验证信息集确定业务办理请求所对应的用户的身份验证结果。从而提高业务办理效率及用户的业务办理体验感。 【EN】The embodiment of the specification discloses an identity verification method, an identity verification device and an identity verification system, wherein the method can be applied to a business handling system, the business handling system comprises one or more information acquisition terminals, a server and a business handling terminal, and the business handling terminal and the information acquisition terminal are associated in a business handling area; the information acquisition terminal acquires the biological characteristic information of a user and sends the biological characteristic information to the server; the server compares the biological characteristic information to obtain one or more comparison results corresponding to one or more information acquisition terminals, and then sends the comparison results to the service handling terminal; and after receiving the service handling request, the service handling terminal determines the authentication result of the user corresponding to the service handling request based on the authentication information set. Thereby improving the business handling efficiency and the business handling experience of the user.

摘要：【中文】本申请提供了一种银行软件功能界面生成方法和装置，其中，该方法包括：获取目标用户的多条历史交易数据；根据多条历史交易数据中各历史交易数据对应的交易的发生时间，确定各历史交易数据对应的交易的权重；根据各历史交易数据对应的交易的权重，确定多个交易类型中各交易类型的权重；根据多个交易类型中各交易类型的权重，确定预设的多个主业务图标中各主业务图标的权重；根据各主业务图标的权重，调整银行软件的功能界面中各主业务图标的布局，生成与目标用户匹配的功能界面。上述方案中，将用户最近经常使用的业务图标设置在用户容易找到或便于操作的位置，即，生成的功能界面能够满足目标用户的个性化需求，提高用户使用体验，增加客户粘性。 【EN】The application provides a method and a device for generating a functional interface of bank software, wherein the method comprises the following steps: acquiring a plurality of pieces of historical transaction data of a target user; determining the weight of the transaction corresponding to each historical transaction data according to the occurrence time of the transaction corresponding to each historical transaction data in the plurality of historical transaction data; determining the weight of each transaction type in a plurality of transaction types according to the weight of the transaction corresponding to each historical transaction data; determining the weight of each main service icon in a plurality of preset main service icons according to the weight of each transaction type in the plurality of transaction types; and adjusting the layout of each main business icon in the functional interface of the bank software according to the weight of each main business icon, and generating a functional interface matched with the target user. In the scheme, the service icons which are frequently used by the user recently are arranged at the positions which are easy to find or convenient to operate, namely, the generated functional interface can meet the personalized requirements of the target user, the user experience is improved, and the client stickiness is increased.