摘要：【中文】本发明是关于通话录音监控方法。该方法包括：对通话双方的通话过程进行录音监控，获取通话双方的通话语音；将所述通话双方的通话语音进行识别，获得通话文本信息；将所述通话文本信息进行分析，获得通话分析结果，其中，所述通话分析结果至少用于指示所述通话双方的情感；将所述通话分析结果进行存储。通过本发明的技术方案，可将通话双方的通话语音进行语音识别，以获得通话文本信息，然后将通话文本信息进行自动分析，以自动获得通话分析结果，进而将通话分析结果进行存储，从而避免用户人为地通过人工方式对通话语音进行分析，进而提高通话文本信息的分析效率。 【EN】The invention relates to a call recording monitoring method. The method comprises the following steps: recording and monitoring the communication process of the two parties to obtain the communication voice of the two parties; recognizing the call voices of the two parties of the call to obtain call text information; analyzing the call text information to obtain a call analysis result, wherein the call analysis result is at least used for indicating the emotions of the two parties of the call; and storing the call analysis result. According to the technical scheme, the method and the device can perform voice recognition on the call voices of the two parties of the call to obtain the call text information, then automatically analyze the call text information to automatically obtain the call analysis result, and further store the call analysis result, so that the situation that a user manually analyzes the call voices in a manual mode is avoided, and the analysis efficiency of the call text information is improved.

摘要：【中文】本发明提供了一种网站资源的访问方法及设备，所述访问方法包括：接收客户端发送的访问请求，根据所述访问请求，获取所需的资源文件对应的文件特征值；判断所述文件特征值是否存在变动；若所述文件特征值存在变动，则向服务器发送资源文件获取请求，获取服务器上存储的所述资源文件获取请求对应的最新资源文件；若所述文件特征值不存在变动，则根据所述文件特征值，读取本地缓存，从本地缓存中获取所述文件特征值对应的资源文件；解决了web程序升级后浏览器缓存资源无法及时生效的问题，节约了网络资源与请求响应时间，保证了网站资源对应的资源文件的完整性。 【EN】The invention provides a method and a device for accessing website resources, wherein the method for accessing the website resources comprises the following steps: receiving an access request sent by a client, and acquiring a file characteristic value corresponding to a required resource file according to the access request; judging whether the file characteristic value changes or not; if the file characteristic value changes, sending a resource file acquisition request to a server, and acquiring a latest resource file corresponding to the resource file acquisition request stored on the server; if the file characteristic value does not change, reading a local cache according to the file characteristic value, and acquiring a resource file corresponding to the file characteristic value from the local cache; the method and the device solve the problem that the cache resources of the browser cannot be effective in time after the web program is upgraded, save network resources and request response time, and ensure the integrity of resource files corresponding to website resources.

摘要：【中文】本发明提供了一种文本内容的识别情绪方法，包括：获取用户输入的文本内容信息；基于预先建立好的预设词汇数据库，抓取文本内容信息中的待识别词汇；基于预先建立好的情绪级别数据库，对所抓取的待识别词汇进行识别，并确定用户的情绪级别；根据情绪处理机制，向客服端发送与用户的情绪级别相应的预警信息。通过对用户的文本信息进行识别，来发送预警信息，进而有效的提高效率。 【EN】The invention provides an emotion recognition method for text content, which comprises the following steps: acquiring text content information input by a user; capturing words to be recognized in the text content information based on a preset word database established in advance; recognizing the captured vocabulary to be recognized based on a pre-established emotion level database, and determining the emotion level of the user; and sending early warning information corresponding to the emotion level of the user to the customer service end according to the emotion processing mechanism. The early warning information is sent by identifying the text information of the user, so that the efficiency is effectively improved.

摘要：【中文】本发明公开了一种保温性良好的外卖箱，包括外壳和固定设置在外壳内的内壳，所述外壳的顶部设有与内壳的盖板，所述外壳的内壁固定设有多根导体杆，且多根导体杆包围内壳设置，所述导体杆的外侧缠绕有导线，所述外壳内还设有空腔，所述空腔的内壁通过转轴转动设有旋转叶片，所述外壳的外壁设有与空腔连通的开孔，且开孔的位置与旋转叶片对应设置，所述空腔内还设有感应发电装置，且感应发电装置与导线电连接，所述旋转叶片上的转轴上固定套设有皮带盘，且皮带盘与感应发电装置通过皮带传动连接。本发明有益效果：整个装置不需要外接电源，结构简单，节能环保，外卖箱保温效果良好。 【EN】The invention discloses a takeout box with good heat preservation, which comprises an outer shell and an inner shell fixedly arranged in the outer shell, wherein a cover plate connected with the inner shell is arranged at the top of the outer shell, a plurality of conductor rods are fixedly arranged on the inner wall of the outer shell, the conductor rods surround the inner shell, a lead is wound on the outer side of each conductor rod, a cavity is further formed in the outer shell, a rotating blade is rotatably arranged on the inner wall of the cavity through a rotating shaft, an opening hole communicated with the cavity is formed in the outer wall of the outer shell, the position of the opening hole corresponds to the rotating blade, an induction generating device is further arranged in the cavity and is electrically connected with the lead, a belt disc is fixedly sleeved on the rotating shaft on the rotating blade, and the belt disc is in transmission connection with the induction generating device through. The invention has the beneficial effects that: the whole device does not need an external power supply, and has the advantages of simple structure, energy conservation, environmental protection and good heat preservation effect of the takeout box.

摘要：【中文】本发明公开了一种除油防锈的抽油烟机，包括壳体、排风扇和进气孔，所述壳体的内壁设有过滤网，所述壳体底部设有液箱，所述液箱的两侧分别开设有一个出气口，所述出气口中密封连接有出气管，所述过滤网连接有传动结构，所述壳体的两个侧壁分别开设有一个滑腔，所述传动结构包括滑块，所述壳体侧壁靠近滑块的部分开设有凹槽，所述凹槽顶部与滑块顶部之间通过弹簧固定连接，所述凹槽的底部设有电磁条，所述过滤网的顶部相抵有磁条。优点在于：本发明通过与食物油相似相溶的溶剂对油的互溶，使得在磁条和橡胶层的作用下减少油层厚度，从而减小油污对过滤网的堵塞，并对附着在过滤网下方的水分进行吸收，并均匀的涂上一层防氧化的油层，避免生锈。 【EN】The invention discloses an oil-removing and rust-preventing range hood which comprises a shell, an exhaust fan and an air inlet hole, wherein a filter screen is arranged on the inner wall of the shell, a liquid tank is arranged at the bottom of the shell, two air outlets are respectively formed in two sides of the liquid tank, an air outlet pipe is hermetically connected in each air outlet, the filter screen is connected with a transmission structure, two side walls of the shell are respectively provided with a sliding cavity, the transmission structure comprises a sliding block, a groove is formed in the part, close to the sliding block, of the side wall of the shell, the top of the groove is fixedly connected with the top of the sliding block through a spring, an electric magnetic stripe is arranged at the bottom of the. Has the advantages that: according to the invention, the oil layer thickness is reduced under the action of the magnetic strip and the rubber layer through mutual solubility of the solvent which is similar to and miscible with the food oil to the oil, so that the blockage of oil stains on the filter screen is reduced, the water attached to the lower part of the filter screen is absorbed, and the anti-oxidation oil layer is uniformly coated to avoid rusting.

摘要：【中文】本发明提供了一种短信的智能路由方法及其装置，接收用户发送的短信；根据预设智能路由策略，获取所述短信的目标路由方式，其中，所述目标路由方式包括：模板路由、省网路由、默认路由和人工路由中任一项；根据所述目标路由方式，获取所述短信的发送通道集合；根据通道选择的优先模式，从所述短信的发送通道集合中确定出目标短信通道；将所述短信通过所述目标短信通道发送至接收端，其中，所述通道选择优先模式包括：安全优先、成本优先和速度优先。 【EN】The invention provides an intelligent routing method and device of short messages, which are used for receiving the short messages sent by users; acquiring a target routing mode of the short message according to a preset intelligent routing strategy, wherein the target routing mode comprises the following steps: any one of template routing, provincial network routing, default routing and manual routing; acquiring a sending channel set of the short message according to the target routing mode; determining a target short message channel from the short message sending channel set according to a priority mode selected by the channel; and sending the short message to a receiving end through the target short message channel, wherein the channel selection priority mode comprises the following steps: security priority, cost priority, and speed priority.

摘要：【中文】本发明公开了一种客户来电坐席分配方法，用于解决现有技术中同一客户的前后来电服务不能有效衔接，沟通不清等问题。所述方法包括：接收客户端的来电请求，所述来电请求包括客户端标识；获取接听时间与当前时间的时间差小于预设时长阈值且与所述客户端标识对应的接听纪录；所述接听记录至少包括客户端标识、坐席标识、接听时间；按照接听时间与当前时间的时间差由小到大，对获取的接听纪录对应坐席进行排序，得到第一待接听坐席优先级队列；为所述客户端分配所述第一待接听坐席优先级队列中优先级最高的坐席。本发明能提高同一客户接听服务的前后接续性，节省沟通时间，提高接听效率和服务满意度。 【EN】The invention discloses a customer incoming call seat distribution method, which is used for solving the problems that the front and back incoming call services of the same customer cannot be effectively connected and the communication is unclear in the prior art. The method comprises the following steps: receiving an incoming call request of a client, wherein the incoming call request comprises a client identifier; acquiring an answering record which is smaller than a preset time threshold value in time difference between answering time and current time and corresponds to the client identification; the answering record at least comprises a client identifier, an agent identifier and answering time; according to the time difference between the answering time and the current time from small to large, sorting the seats corresponding to the obtained answering records to obtain a first seat priority queue to be answered; and allocating the highest priority seat in the first seat priority queue to be listened to the client. The invention can improve the continuity before and after answering the service of the same client, save the communication time, and improve the answering efficiency and the service satisfaction.

摘要：【中文】本发明公开了一种厨房用自动换热清理窗，包括窗台和窗体，所述窗台分为上窗台和下窗台并且上窗台和下窗台共同固定窗体，所述上窗台的外侧固定连接有太阳能电池，所述窗体分为玻璃层和固定层，所述玻璃层嵌设在固定层内，所述玻璃层中开设有空腔，所述空腔的两个底面分别固定连接有一个导电膜，所述空腔中密封滑动连接有滑块。优点在于：通过不同且均具有导电性和透明性的材料之间的连接，并通过温差电中珀耳帖效应，使得在太阳能电池接入电路时实现对一侧吸热另一侧放热的功能，同时通过蒸发液的蒸发实现自动清理厨房窗户的作用。 【EN】The invention discloses an automatic heat exchange cleaning window for a kitchen, which comprises a windowsill and a window body, wherein the windowsill is divided into an upper windowsill and a lower windowsill, the window body is jointly fixed by the upper windowsill and the lower windowsill, a solar cell is fixedly connected to the outer side of the upper windowsill, the window body is divided into a glass layer and a fixed layer, the glass layer is embedded in the fixed layer, a cavity is formed in the glass layer, two bottom surfaces of the cavity are respectively and fixedly connected with a conductive film, and a sliding block is hermetically and slidably connected in the cavity. Has the advantages that: through different and all have the connection between the material of electric conductivity and transparency to through peltier effect in the thermoelectric, realize the exothermic function of heat absorption opposite side of one side when solar cell access circuit, the effect of automatic clearance kitchen window is realized through the evaporation of evaporating liquid simultaneously.

摘要：【中文】本发明公开了一种储藏新鲜水果用运输车，包括车头、车体和车轮，所述车体中固定连接有储物盒，所述车体靠近车头的侧壁开设有通风口，所述车体内靠近通风口的部分转动连接有叶轮，所述通风口密封连接有直角结构的进气管，所述进气管远离通风口的一端正对叶轮的叶片，所述叶轮的转轴上固定连接有永磁体，所述磁板上电连接有电磁铁，所述车体远离通风口一侧顶部开设有换气口，所述换气口中连通设有氧气浓度仪。优点在于：通过运输车行驶时的风压催动叶轮转动，从而在电磁感应和温差电作用下，一方面通过电磁铁产生的磁场使气体成分发生转移，另一方面对储物箱吸热保持水果所处为低氧气、低温度的环境，减少呼吸作用。 【EN】The invention discloses a transport vehicle for storing fresh fruits, which comprises a vehicle head, a vehicle body and wheels, wherein a storage box is fixedly connected in the vehicle body, a vent is formed in the side wall, close to the vehicle head, of the vehicle body, an impeller is rotatably connected to the part, close to the vent, in the vehicle body, an air inlet pipe of a right-angle structure is hermetically connected to the vent, one end, far away from the vent, of the air inlet pipe is over against a blade of the impeller, a permanent magnet is fixedly connected to a rotating shaft of the impeller, an electromagnet is electrically connected to the magnetic plate, a ventilation opening is formed in the top of one side, far away from the vent. Has the advantages that: wind pressure when traveling through the transport vechicle urges the impeller to rotate to under electromagnetic induction and thermoelectric action, make gaseous composition take place to shift through the magnetic field that the electro-magnet produced on the one hand, on the other hand to the storage tank heat absorption keep fruit to be located the environment of low oxygen, low temperature, reduce respiration.

摘要：【中文】本发明公开了一种文件下载方法，所述方法包括：接收文件下载的触发指令，获取待下载的目标文件；基于预设的多个下载协议，在当前网络状况下，计算不同下载协议分别对应的目标文件的平均下载速度；获取计算得到的最大平均下载速度所对应的下载协议，并将最大平均下载速度对应的下载协议作为初始下载协议，按照所述初始下载协议，下载所述目标文件；达到了利用多个下载协议进行目标文件下载的目的，由于采用平均下载速度最大值对应的下载协议进行目标文件的下载，因此，提高了文件下载速度和下载质量。 【EN】The invention discloses a file downloading method, which comprises the following steps: receiving a trigger instruction of file downloading, and acquiring a target file to be downloaded; based on a plurality of preset downloading protocols, under the current network condition, calculating the average downloading speed of the target file corresponding to different downloading protocols respectively; acquiring a download protocol corresponding to the maximum average download speed obtained by calculation, taking the download protocol corresponding to the maximum average download speed as an initial download protocol, and downloading the target file according to the initial download protocol; the target file is downloaded by using a plurality of downloading protocols, and the downloading protocol corresponding to the maximum value of the average downloading speed is used for downloading the target file, so that the file downloading speed and the downloading quality are improved.